I made appt foroil change and to have a front lower valance replaced below the front bumper on my 2014 GMC Sierra 1500. I ask if the part was in stock, he said YES. I appeared early for my appointment...he srated doing ppwk to check me in, I said " what" is the part here ???? He said I'll check, he did and was told told NO, not in stock, but we can change your boil...I nsaid no, I want it all done at the same time while I wait....he reschedule appt, I call the day before to confirm the part was in, he said Yes, I arrived the nest day, and all work was complete within the time he estimated. He was apologetic and pleasant to deal with, so I thanked him as said " all's well that end well" and the part was less expensive than estimated....this was a pleasant surprise.. My only suggestion is that when a part in needed to complete service, even something you THINK is always in stock, double check to make sure before a customer drives 20 miles to find it it NOT in stock.