2568 Reviews Found
Confirmed Sales Customer
Ashley was knowledgeable helpful and fun. She made this experience as easy as possible. Everyone I dealt with was excellent
Ryan M.
PHOENIX
Business Response
Hello, thank you for your kind words and this wonderful review! We look forward to your next visit! Take care!
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Confirmed Service Customer
John Hale is my service advisor... he works very hard to make sure my truck is serviced in a timely manner. He is very professional and helpful. I also worked with Noah in rentals and he is such a pleasure to work with. He makes sure they car is ready for me to get back to my day safely.
Cami K.
PHOENIX
Business Response
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Van Chevrolet Buick GMC. We do hope we can be of assistance in the future. Take care!
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Confirmed Service Customer
Bunch of layers are worth at the Service dept. they want your money before earning your trust. Practicing the old style to convince you that everything is eight but in reality it’s all phony talk saying that the Law doesn’t help the foolish. I was in a hurry to be considered a foolish when I got into their service line and not asking if I am at Cadilac dealer which it was just to the right of them. So they take the advantage to service my Cadilac. It’s just like you have a Hart condition but you visit a general practitioner not a specialist. 🤷♂️
Sam F.
PHOENIX
Business Response
Hello, we are disappointed to see your low star rating. If you could provide more information to us, we would be more than happy to try and make this situation better. Please reach out to us at your earliest convenience so we may further assist you in working towards a resolution. Van Chevrolet Buick GMC (623) 748-1942
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Business Response
Hi, thanks for your praise and kind comments about our team. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Van Chevrolet Buick GMC!
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Confirmed Service Customer
The entire staff was extremely professional thoughtful and caring about my situation when it came to service on my vehicle. And make sure my problem was solved expeditiously and completely.
Jeff N.
SCOTTSDALE
Business Response
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Van Chevrolet Buick GMC. Until the next time we meet, take care!
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Business Response
Hi, we are so happy to read such a great review about Van Chevrolet Buick GMC! Thank you again for leaving us this response!
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Business Response
Hi there, your satisfaction is our top priority. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Van Chevrolet Buick GMC!
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Business Response
We're glad to hear you found our staff was so knowledgeable and helpful! If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Service Customer
The guy who was In charge of giving me a car while my car stay overnight he has no customer service skills ...however RickThiebaud was very professional in handling my service there ..he was over the phone and in person.
Veon T.
PHOENIX
Business Response
Hello, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. Please reach out to us so we can work towards a resolution. Thanks again for bringing this to our attention. We hope to hear from you soon. All the best, Van Chevrolet Buick GMC (623) 748-1942
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Confirmed Service Customer
I was very happy with the service and Customer Service
Ashley H.
SCOTTSDALE
Business Response
Hi, we're so glad that we were able to go above and beyond your expectations! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
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Confirmed Service Customer
Tim was very helpful. He got the job done quickly.
Ellen B.
SCOTTSDALE
Business Response
Hi, thank you so much for your high rating. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
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Confirmed Service Customer
Between Noah Incerto and Adam Womboldt I can aways count on top notch service, great communication and a totally comfortable experience!
William H.
SCOTTSDALE
Business Response
Hello, we're glad to hear you enjoyed your visit. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
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Business Response
We're glad to hear you found our staff was so knowledgeable and helpful! If you're ever in need of more help, please let us know!
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Confirmed Service Customer
The team did great getting me on the schedule quickly. My checklist of needs was met, however there were some missteps with getting a loaner vehicle, and the truck was very dirty when I picked it up. Ben did say that I can come back anytime to have it detailed - which is great. But - I don't live close and it would be very inconvenient to come back just for that. I understand the circumstances, and appreciate the communication. Over all the team did a good job.
Aaron G.
CAVE CREEK
Business Response
Hello, thank you for your feedback, Aaron. We are always looking for ways to improve. Take care!
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Confirmed Service Customer
Have a small dent in my truck and not able to get estimate on a fix, car was not cleaned well when oil change was completed, 2hrs for oil change was too long
Raymond T.
SCOTTSDALE
Business Response
Hi, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. If you are willing to give us another chance, please reach out to us at (623) 748-1942 to speak to our manager directly.
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Confirmed Service Customer
Took a little longer than anticipated but very good customer service
William H.
MESA
Business Response
Hi, your wonderful feedback and rating mean a lot to us. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
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Business Response
Hello, thank you for sharing your positive experience! We hope to be of service to you again in the future. Best wishes, Van Chevrolet Buick GMC
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Confirmed Service Customer
Everyone was polite but for an oil change, I thought you overcharged ($100.14). I will get my oil changed at the Chapman Ford dealer henceforth for $53. I only paid $99 at Chapman for my F-250 which takes 15 quarts.
Gerard V.
FOUNTAIN HLS
Business Response
Hi, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (623) 748-1942 so we can work towards a resolution. We look forward to hearing from you.
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Confirmed Service Customer
Service Consultant John M was great. I will certainly use him again. Dealership is very well maintained and the service was on time.
Gene A.
SCOTTSDALE
Business Response
Hello, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.
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Confirmed Sales Customer
Very good experience salesman Edwin very friendly, helpful and honest.
Francisca V.
PHOENIX
Business Response
Hello, thank you for your kind words and this wonderful review! We do hope we can be of assistance in the future. Take care!