Working with Paul and Brian was a very enjoyable experience. They were not pushy at all and answered all the questions I had. Usually purchasing a new vehicle is not an enjoyable experience, but Van Chevrolet made the process simple and refreshing.
Service was great, other than the screen kept telling me to change the oil and that the oil had no usage left. Since I just had the oil changed I called my service rep Kevin Martin. He instructed on how to reset the screens. Problem solved.
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Van Chevrolet Buick GMC. Please don't hesitate to reach out to us if there's anything more we can do!
Hi there, thank you so much for your positive comments about Van Chevrolet Buick GMC! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Tim Hodder is my Service guy & he is absolutely the BEST!! I feel like he cares about me & my car & isn’t just making up things to charge me for. He’s very professional & friendly & I trust his opinion!
The work done was fine. However my "service advisor" told me that he would make sure the cost out the door would be $900. Since I went in for an oil change and ended up getting the 60K mile service I was told that I would get a discount. I think it ended up being $985. The SA said it was because of tax when the tax was only $38. It should have been $900 out the door like he said it would be. I looked at the paperwork and it looked like all he did was discount some insurance charge that I didn't even request in the first place and he removed the air filter charge. I have a cold air intake and don't require that anyway. It is already more expensive to go to the dealership than many other reputable shops in town but I go because of the service. This time, there was a problem with the price, which wasn't corrected and no one bothered to even take the vehicle through the carwash.
Thank you Van Chevrolet for keeping me loving my Corvette! John Hale and his team have always taken the best of care of me and my Corvette’s. Thank you for the excellent care on my third and latest Corvette from your dealership!
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Van Chevrolet Buick GMC. If you have any further questions, please give us a call. We're always happy to help!
I went in was told very little of what was going to be done to my truck. I thought I was in for and oil change and to check the truck. It was very disconcerting when I was billed for over $500 of charges that were never approved by me prior to doing he work. The guy helping me seemed more interested in making income for the business and less about what my concerns were. I do not plan to take the truck back for service and I may not purchase another vehicle from them.
Hi there, I would like to get some more details about your experience with us. We would like the opportunity to make this up to you. Please contact our manager at (623) 748-1942 so we can make your experience a positive one.
I asked for tire pressure to be at 35 lbs. When I checked the monitor after leaving Van Chevy it showed a range of 32 to 37. Went back to Van and they were very helpful in trying to correct problem, but pressure shows 32 to 38, and tire location is still not in sync with monitor in vehicle .
Hi, we truly appreciate your honest feedback. We'd like the opportunity to discuss this with you. Please reach out to us at (623) 748-1942 at your earliest convenience to discuss how we can turn your experience into a positive one.
This was a much more pleasant experience than previously. John Hale was great. The Uber ride was a GAME CHANGER in the overall experience. No wait. No scary old driver. Door to door. That is such a huge improvement! The price for fixing an electric window is still outrageous however. John gave me a coupon deal on an oil change since I was already in for service, so that helped. But OMG it shouldn't be hundreds of dollars to repair a window mechanism.
Hi, it is disappointing for us to hear that your experience was anything less than great. We hope you are willing to give us another chance. Please reach out to us at (623) 748-1942 so we can work towards a resolution.