Took too long to get everything done. Exterior of the car was cleaned half-heartedly and the interior was not cleaned at all. No recommended maintenance was recorded on the paperwork and was only briefly mentioned when paying.
I took my son's car in for a $2500 a/c repair. I just wanted to point out the difference in service from when I take my husband's car into Mercedes, or when I take my car into LandRover. It made me realize that when we buy another vehicle, I will go to where I get friendly service. It doesn't matter how expensive a car is, although the Camero I took in is Limited Edition and was very expensive, the customer should be treated like they are welcome. I was told to come in at 7:15am if I wanted a rental. When I got there at 7:20, they were "out of rental cars." They managed to find one that hadn't been cleaned in a while. I also had to wait 15 min for it. At Mercedes/Land it's ready to go. Also, I was told the car would be finished that day, but was called at 2 or 3 that they hadn't even looked at it yet. I was going out of town the next day, so I wouldn't have left it off it it wasn't going to be finished. Before I picked up my vehicle, I called and let them know I would be there in 20 min so they could have it ready and cooled down since it's 108 degrees. Instead, I had to walk across the parking lot in 108 degree weather to get a very, very hot car. It was also hard to open the door because it was squeezed in tightly to the truck next to it. No one wants a dent in their car by a customer not being careful to ding the car! Anyway, I won't be coming back and will drive to Chandler instead.
Great Rick helped get me a Uber so I wouldn���t have to wait there and was able to get some stuff done while my oil change was done. He got me in and out fast and with my vehicle washed saved me a trip to the car wash ����