2566 Reviews Found
Confirmed Service Customer
I had my vehicle in a Chevy dealership a month prior to bringing it into Van Chevrolet. All dealerships state they perform the multi-point inspection. Van Chevrolet found “other” issues that the other dealership has never mentioned to me, which was recent as 30-days prior. In my opinion, either Van is lying to me, or the other dealership is not performing the multi-point inspection correctly. Something GM should address. Also, the work that Van Chevrolet performed on my vehicle required removing the intake manifold. I believe I now have either an intake manifold vacuum leak or a defective MAP from the mechanic possibly damaging it. I did smell gas after my engine warmed up as I was driving home from Van Chevrolet after the repairs. I simply do not trust Van Chevrolet and I only went there because of the bind I was in, and because of the location. I had previous issues with service at Van Chevrolet on a previous vehicle and I avoid the unethical practices I believe that occur in Van Chevrolet’s service and parts department. Now I have to deal with the new problem that I believe Van Chevrolet introduced to my vehicle from this recent visit. Simply unethical.
Damian D.
SCOTTSDALE
Business Response
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (623) 748-1942 to discuss your concerns, as your satisfaction is of utmost importance to us.
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Confirmed Sales Customer
Everything I asked for was ready. Everyone was honest and upfront with what the could and couldn't do. Very professional. Jereme Duran and Arielle & Bob are the best.... They will treat you right.... Go buy from them...
Michael T.
GILBERT
Business Response
Thanks Michael for highlighting some of our staff who helped make this such a great experience! Have a great day!
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Confirmed Service Customer
It was very pleasant and that have very comfortable seating in waiting room and everyone was so nice especially David my service writer
Troy K.
GLENDALE
Business Response
Thanks Troy for highlighting some of our staff who helped make this such a great experience! Have a good day!
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Confirmed Service Customer
Tim is excellent in his job. Friendly, honest and dependable!!
Nicole A.
PHOENIX
Business Response
Thanks Nicole for highlighting your experience with Tim! We are so happy that we were able to help you out and hope you have a great day!
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Business Response
Hello Vincent, we're happy to hear you had such a positive experience with our team! We hope you have a great day!
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Confirmed Service Customer
John Hale my Service Advisor Always does an Amazing job in scheduling my truck for regular service. One great employee to have working for your dealership.
Anthony L.
SCOTTSDALE
Business Response
Thanks Anthony for highlighting John who helped make this such a great experience! Until the next time we meet, take care!
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Confirmed Service Customer
Salesman approached me in customer waiting area asking if I was interested in buying a new car. Not sure that is appropriate as I and others are there for vehicle service, not purchasing.
Joel W.
FOUNTAIN HILLS
Business Response
Hi Joel, thank you; we appreciate your feedback! We hope you have a great day!
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Business Response
Wow, we're glad you had such a wonderful experience with us! It is great to hear everything was done quickly and to your satisfaction! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Van Chevrolet Buick GMC! Thank you so much again for your feedback! We hope you have a great day!
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Business Response
Hi John, we are very happy to have provided you with such a positive experience! Have a good day!
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Business Response
Hi there, we are very happy to have provided you with such a positive experience! Your satisfaction is important to us, so we want to sincerely thank you for choosing Van Chevrolet Buick GMC and we hope to see you again soon!
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Business Response
Hi there, thank you for taking the time to leave a review for us at Van Chevrolet Buick GMC. We're happy we could meet your expectations! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
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Business Response
Hi, thank you for the high star rating! We're glad to hear we delivered such a great experience. We're pleased to know we have been able to exceed your expectations and really help you out! If there's anything further we can do for you, we are happy to help! Thanks again for taking the time to leave us this information about your recent visit. Take care!
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Business Response
Hi, thank you for the high star rating! It is great to hear everything was done quickly and to your satisfaction! Thanks again for taking the time to leave us this information about your recent visit. Take care!
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Confirmed Sales Customer
Sales people were good, they did fail to get us the sales paperwork, hopefully that will be resolved today. In this industry there is total confusion on what a car should cost, I was told I got a great deal but after my purchase I saw a better equipped car for thousands less (too late for me)
David G.
MESA
Business Response
Thank you David for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (623) 748-1942 to discuss your concerns, as your satisfaction is of utmost importance to us.
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Business Response
Hi, we are so happy to read such a great review about Van Chevrolet Buick GMC! Thanks for highlighting some of our staff who helped make this such a great experience! Thank you again for the great review!
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Confirmed Service Customer
Fast, friendly, and efficient service. Thank you!
Earla W.
CAVE CREEK
Business Response
Hello, thank you for your kind words and this wonderful review! We want all our clients to have a comfortable and stress-free experience with us! Thank you so much again for your feedback! We hope you have a great day!
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Business Response
Thank you for letting us know about your recent visit to Van Chevrolet Buick GMC. If you are willing to give us another chance, please contact us at (623) 748-1942 so we can understand your situation better in order to try and turn your experience around. Thank you, Van Chevrolet Buick GMC
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Confirmed Service Customer
Upon arriving I was not greeted in a very friendly manner but I'm used to that there. Fortunately, you do have an excellent employee in John Hale. He is friendly and courteous and very nice. If it wasn't for John I would probably go elsewhere because of customer service.
Sheree B.
SCOTTSDALE
Business Response
Hello there, we appreciate you taking the time to leave us this feedback. Your satisfaction is important to us, so we want to sincerely thank you for choosing Van Chevrolet Buick GMC and we hope to see you again soon!
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Confirmed Service Customer
I came in because my 2017 Tahoe was leaking oil again (after I had already taken it to midway.) Adam was awesome all the way around with both me and my husband. I’ll be using him from here on.
Christie M.
ANTHEM
Business Response
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Van Chevrolet Buick GMC. Thanks for highlighting some of our staff who helped make this such a great experience! Thanks again for taking the time to leave us this information about your recent visit. Take care!
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Business Response
We appreciate your positive review about your recent experience with us! It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thank you again for the great review!