John Hale is my service advisor... he works very hard to make sure my truck is serviced in a timely manner. He is very professional and helpful. I also worked with Noah in rentals and he is such a pleasure to work with. He makes sure they car is ready for me to get back to my day safely.
Bunch of layers are worth at the Service dept. they want your money before earning your trust. Practicing the old style to convince you that everything is eight but in reality it’s all phony talk saying that the Law doesn’t help the foolish. I was in a hurry to be considered a foolish when I got into their service line and not asking if I am at Cadilac dealer which it was just to the right of them. So they take the advantage to service my Cadilac. It’s just like you have a Hart condition but you visit a general practitioner not a specialist. 🤷♂️
Hello, we are disappointed to see your low star rating. If you could provide more information to us, we would be more than happy to try and make this situation better. Please reach out to us at your earliest convenience so we may further assist you in working towards a resolution. Van Chevrolet Buick GMC (623) 748-1942
Hi, thanks for your praise and kind comments about our team. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Van Chevrolet Buick GMC!
Hi there, your satisfaction is our top priority. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Van Chevrolet Buick GMC!
The guy who was In charge of giving me a car while my car stay overnight he has no customer service skills ...however RickThiebaud was very professional in handling my service there ..he was over the phone and in person.
Hello, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. Please reach out to us so we can work towards a resolution. Thanks again for bringing this to our attention. We hope to hear from you soon. All the best, Van Chevrolet Buick GMC (623) 748-1942
Hi, we're so glad that we were able to go above and beyond your expectations! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Hello, we're glad to hear you enjoyed your visit. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
The team did great getting me on the schedule quickly. My checklist of needs was met, however there were some missteps with getting a loaner vehicle, and the truck was very dirty when I picked it up. Ben did say that I can come back anytime to have it detailed - which is great. But - I don't live close and it would be very inconvenient to come back just for that. I understand the circumstances, and appreciate the communication. Over all the team did a good job.
Hi, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. If you are willing to give us another chance, please reach out to us at (623) 748-1942 to speak to our manager directly.
Everyone was polite but for an oil change, I thought you overcharged ($100.14). I will get my oil changed at the Chapman Ford dealer henceforth for $53. I only paid $99 at Chapman for my F-250 which takes 15 quarts.
Hi, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (623) 748-1942 so we can work towards a resolution. We look forward to hearing from you.