John Morris is an excellent service coordinator. He kept us well informed and was thorough going through the Chevy recommended service schedule. The service department did the simple oil change as scheduled and performed and documented the overall vehicle service inspection well.
I was on time for my appointment at 11:15 but had to wait in my car in the bay drop off area until 11:27. Apparently another customer ran late and another came in early but I had to wait. I’ve had problems with your service department before so I had stopped coming in. Came in because of a recall and this confirmed why I no longer use your services.
Hello, we regret to hear that your experience with us was not a more positive one. We'd like the opportunity to discuss this with you. Please reach out to us at (480) 696-5884 at your earliest convenience to discuss how we can turn your experience into a positive one.
Great service but it took 2 days for a flat tire. I told them it needed to be replaced, they of course waited until the end of the day to patch it. Determined yes they need a new tire - but to late in the day to get it. Then it took to 3PM to get it ready for me to pick it up. Why does a tire take so long, and of course they did not believe a woman.
Worst service experience I've ever had at Van Chevrolet (all others have been great). Terrible communication from service rep, Ben. Took over 5 hours for oil change, tires were not rotated, needed tire replacement which he did not note until after I arrived to pick up vehicle after leaving multiple unreturned phone calls. When he finally did answer and say vehicle was ready, I still had to wait at dealership another 30+ minutes to get it.
Ben really helped with my issue however there was nothing additional that could be done as this was the 3rd time bringing the car back for the same issue (emergency break cable not adhering to lube which continues to create a screeching noise)
Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Van Chevrolet Buick GMC! Please let us know if there is anything else we can do for you; we are more than happy to help!