Customer Reviews

OUTSTANDING

Since my service advisor was sick I was passed on to someone else who wasn't as concerned about me as a customer, more about just getting me to get more stuff done.

Professional & friendly

Quality experience - Ben got me registered and the work was done as expected

Got me in the next day after getting a check engine light. Also performed periodic maintenance. Wok done quickly. Friendly and courteous staff.

Service advisor was friendly and professional. Great customer service . Service and re call we’re done sooner than I expected. Overall great experience.

John Morris is an excellent service coordinator. He kept us well informed and was thorough going through the Chevy recommended service schedule. The service department did the simple oil change as scheduled and performed and documented the overall vehicle service inspection well.

I was on time for my appointment at 11:15 but had to wait in my car in the bay drop off area until 11:27. Apparently another customer ran late and another came in early but I had to wait. I’ve had problems with your service department before so I had stopped coming in. Came in because of a recall and this confirmed why I no longer use your services.

Customer service was excellent. It took this dealership five times to fix the issue. Huge waste of time. Manny R was my advisor and I would not go with anyone else. He is amazing and very helpful.

Tim Hodder was awesome! Very responsive, answered all of my questions, and quickly repaired my car. He was very friendly, kind, and courteous.

John Hale is excellent with his customer service! Everything that was to be done was completed BEFORE expected! Awesome!

Great service but it took 2 days for a flat tire. I told them it needed to be replaced, they of course waited until the end of the day to patch it. Determined yes they need a new tire - but to late in the day to get it. Then it took to 3PM to get it ready for me to pick it up. Why does a tire take so long, and of course they did not believe a woman.

I would only recommend the service department tim hodder he always takes good care of me the sales department is not good

Very good experience, only comment they did not refill the radiator fluid was not topped off the dash light came on

Always come away happy with the results.

Worst service experience I've ever had at Van Chevrolet (all others have been great). Terrible communication from service rep, Ben. Took over 5 hours for oil change, tires were not rotated, needed tire replacement which he did not note until after I arrived to pick up vehicle after leaving multiple unreturned phone calls. When he finally did answer and say vehicle was ready, I still had to wait at dealership another 30+ minutes to get it.

Pleasant knowledgeable salesman and staff. Not pushy.

Ben really helped with my issue however there was nothing additional that could be done as this was the 3rd time bringing the car back for the same issue (emergency break cable not adhering to lube which continues to create a screeching noise)

The excellent service from beginning to the end

Clint did a great job taking handling an unexpected issue that surfaced after the initial problem was fixed.