Even though I have waited for two weeks to get my car back due to the fact that we need to wait for the parts, Jacob helped through the whole process and kept me updated almost daily, I really appreciated all his help! A big thumb up here!
I felt like a part in an assembly line. Called for an appointment. When I got there before my appointed time, there was two lines of cars waiting to get checked in. I was told it would probably take a couple of hours. It ended up close to 21/2 hours to get my car back. All I had done was an oil change. Nothing else. This amount of time seems excessive when I had an appointment for only an oil change. Very disappointing. Also felt that the staff that helped me was distracted due to the number of cars waiting. My original question was do you have an opening for an oil change. The staff member said yes, what time do you want to come in. I said 10:30 or 11:00. He asked if I could come in earlier. We settled on 10:00 a.m. The above is what I encountered. I felt the staff was not concerned about the time I spent waiting at the dealership. I was not impressed at all.
I received excellent service as usual from AJ. However, I am very disappointed that the replacement of my wheel too TWO MONTHS. And then, to add insult to injury, the cost for the new wheel increased almost $200 from the original cost quoted. I feel that Van Chevrolet should have at a minimum adhered to the quoted price and should have done something to compensate me for not having my car for two months.
Online scheduling was easy and Jacob Toczek did a great job noting all my concerns and needs and still managed to make my wait shorter than anticipated. Everything noted was done and recommendations for future service was suggested with no pressure. I also was invited and enjoyed a wonderful free BBQ lunch on the premises while I waited. Thank you for a job well done.
Waited two hours to hear from the service department that they were also taking care of the recall. I didn’t know anything about a recall on the truck; only came in for an oil change and tire rotation. Glad they fixed it but, I would’ve liked to know why it was taking so long without me having to find someone
I was hearing a strange sound when braking in my Aveo. I brought it in for Jacob Toczek to take a look, and as per usual, Jacob and his team determined the issue right away. Both front and rear brakes needed work. After replacing the front brake pads, resurfacing the front rotors, and cleaning and adjusting the rear brakes, the brakes are working better than ever! Once again, my thanks go out to Jacob Toczek and his team for outstanding work!
My service writer Tim was spot on! He took care of everything for me! All I went in for was a oil change and the Zactek coating. He had the car washed and cleaned, answered all my questions and had the tech check my cabin filter. The service light was reset and my car was ready when he said it would be! Thanks Tim!