Very happy with my purchase, once I get it. The two sellers who assisted me sold me a car that wasn���t on the lot after they assured me many times it was but said it was ���going through inspection���. It was a flat out lie to make a sale and it���s documented via email. It���s not the kind of business tactics I respect or expect from my car buying experience. It���s now 5 days after the purchase date and I still have no idea where the truck is or when I will get it. Not the happiest experience. I will thoroughly enjoy this vehicle but I don���t plan to use this dealership again or recommend it. Still have not received a acknowledgment of what happened and the seller has been quite rude post sale. Not impressed.
Vehicle was towed in after hours on Wednesday. Ben in service called me early Thursday morning with the diagnosis plan and said he would call back after problem was identified. Ben called me back later Thursday and let me know that the vehicle would be ready early on Friday. He even offered a ride from my house. Great service and I am glad that I went to Van Chevrolet.
Fast and Great Service plus no pressure on additional Items they recommended to repair. since I had already ordered new tires from another source, and I was going to replace the tire sensor when new tires installed. Van Chevrolet has always worked on my 2004 Corvette since I moved to AZ in 2013 and I'm the original owner. Thomas Green
Once again thank you so very much to John Hale and his team for always taking such good care of my 2018 z51 Stingray! I so appreciate being able to count on John, his team and Van Chevrolet! You always take complete care of my Stingray and I truly would not be loving the ride as much as I do without you!
Called 10 days in advance for appt to replace four Michelin tires that had 60,000 miles. Wanted same tire. EnergySaver. Dealer did not have the tires when I got there for appt??? Was told they had alternate 60,000 mi tire at $30/tire less. I agreed. Primacy Tire. Went to lunch, came back and was told those tires wouldn't be in until next day?? I researched tire and found it was not 60,000 mi rated, only 55,000 mi. Not happy with that detail. Picked vehicle up next day and invoice was for the original price of the tires I did not get. Complained about the entire process and Ben Hyde worked with me to get the invoice correct. Rick's performance was not up to your dealership's standard of service and found him to be somewhat deceptive. Ben was good to work with to make the situation palatable.
I was previously in the auto industry for 30 years. This was by far the best experience I have had in purchasing a vehicle including the previous dealerships I worked at. From Hector to Travis everything went so smoothly. Thanks you guys for getting us in and out for being funny and fun to work with.