Customer Reviews

I got good deal for servicing my truck Was first time there and probably will use them again for next time Hope the affordable price and honest servac will stay like was first time Thank you

My 94 years-old Mother-In-Law’s 2006 Buick Lucerne was overdue for an oil change and a general check-up. I had the great good fortune to get Ben Hyde as my Service Consultant. The level of service Ben extended to me was far beyond my expectations. Mr. Hyde is an outstanding example of how an excellent company goes the extra mile to employ talented people to provide not only exceptional customer service, but also provide a friendly environment. This makes that customer become a loyal customer. Mr. Hyde achieves this! Despite a busy and hectic day in the Service Department, I was very impressed with Ben’s promptness, professionalism, his technical knowledge, his calm and pleasant personality, and the overall remarkable customer service he provided me in accomplishing the multiple tasks I needed. Unfortunately, I ran late picking up the car and, even though the service department was completely closed, Mr. Hyde stayed and awaited my very late arrival. And he did so with a friendly “customer first” attitude. I think Mr. Ben Hyde’s commitment to outstanding customer service should be brought to the attention of your company and hope you will congratulate Ben for representing you so very well. We look forward to a continued relationship with Van Buick in Scottsdale and will recommend your company at every opportunity. And, of course, at my next Service visit I will be requesting Mr. Hyde

Cori was excellent and friendly and professional!

Quickly took me in 20 minutes before closing. They took my car right back and had me out with a DRAC before closing

The service department is the reason for being a repeat customer.

Mr. Morris in the service department remains to be my go to for every car in my family. He is always a pleasure to work with. He is professional yet friendly and always gives you all the information you need for any work that needs to be done.

yes

Paul was the 3rd salesman I worked with. The first 2 dropped the ball and almost lost my business. Paul saved it and worked he’d to close the deal.

Ben was wonderful! We were able to get a rental car for the week, while my car was being worked on. I appreciate him working with me, on what we can afford, as we are a one-income family.

Couple of items being followed up on. Experience was great. Salesperson continued to communicate.

I purchased a 2015 GMC Acadia Denali from Carvana and noticed that the headlights and one tail light had inside condensation damage. I was told to bring it to a GMC dealership. My first contact with Aaron Johnson in the service department was very positive. And it remained that way all the way through. It took 3 days to get an approval from Carvana. Aaron was constantly giving me updates. I am very impressed with Aaron and your company. I will certainly come back for service, and maybe down the road, a new car. Thank you.

Very pleased.

I was greeted quickly on arrival. The anticipated work and the suggested work were done promptly. Suggestions for new tires were made and explained.

Cori was great! She got my car taken care of quickly and was very professional and friendly.

It was fast and very friendly

I still don't understand my financing and owe more than what the dealer agreed to sell it to me for and thats after I put $4500 down plus 2015 trade in that I owed less than I was being offered for the trade in.

Service center was timely, comfortable, and thorough. Having the call center calling me the next day asking if I wanted needed the vehicle serviced didn’t make much sense. Our experience with the sales manager was an unpleasant one; we came in to buy this car and spent too much time was spent on resolving things like a owners manual and a missing key fob. Still waiting on the manual and how too make the we we finally received work.

Quick, courteous service as always!

Adam was responsive and work was completed in the time he gave me....

It was great, very efficient and everyone was friendly. John Hale is a great advisor and is always easy to work with and knowledgeable..