John called me he gave me a sorry excuse that did not take any type of ownership for the problem at hand. And now the car has some rattling noise when I drive it if it is not one thing it is the other. I don't have time to take the car in and out of the dealer it is supposed to be a brand new 2017 car.
Sales Rep Angel was great he gave me a loaner car as my car was getting fixed. We went above and beyond on what he could to make sure my car was fixed. He filled up my gas tank once I got the car. He was just excellent. My service advisor John Hale kept me in the loop of how long it would take to fix the trunk because it made popping noises when opening the trunk. John got my car washed witch was nice and he also take of a recall my car had. The one thing that he lacked was explaining to me/or showing me what happened and or what was missing. I came to find out that the trunk emergency release was missing on a 2017 Chevy Cruze! He never mentioned it to me and to this day he has not called me or said anything to me. I feel disappointed that information was hidden from me and now I have to hunt someone down to let them know that the emergency release is missing which is a waste of my time. If it had not been for that this would have been a 5 star review. I am hoping that by taking the time to write about my experience I will get a call from someone.
Confirmed Sales Customer
Sales consultant, Paul Fried was excellent in helping us into the vehicle that met our needs.